Fault database
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20 results
CP-XP-COOLChargePoint · Express Plus · Liquid coolingEarly access pro+Liquid cooling pump fail
Liquid cooling pump fail on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-COOL. Te…
CP-XP-MODChargePoint · Express Plus · DC Fast ChargersEarly access pro+Power brick offline
Power brick offline on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-MOD. Techs se…
NACS-H03Cross-brand / Protocol · Cables & connectors solo+NACS thermal derate to zero
NACS thermal derate to zero on protocol: CSMS StatusNotification + connector LEDs shows NACS-H03. Techs see session abor…
AUT-MC-THERMAutel · MaxiCharger DC · DC Fast Chargers solo+Power stage overtemp
Power stage overtemp on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-THERM. Techs see session abort or sta…
NACS-H04Cross-brand / Protocol · Cables & connectors solo+NACS PP open mid-session
NACS PP open mid-session: charger or site equipment presents this pattern under load or on session start. Techs report i…
AUT-MC-NACSAutel · MaxiCharger DC · DC Fast Chargers solo+NACS port latch
NACS port latch on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-NACS. Techs see session abort or stall Una…
AUT-MC-ISOAutel · MaxiCharger DC · DC Fast Chargers solo+MaxiCharger isolation
MaxiCharger isolation on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-ISO. Techs see session abort or stal…
CP-XP-LMSChargePoint · Express Plus · DC Fast Chargers solo+Site LMS curtails Express Plus
Site LMS curtails Express Plus on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-LM…
BTC-HP-ISOBTC Power · HP150 · DC Fast ChargersFree sampleHP150 isolation trip
HP150 isolation trip on btc-power (hp150): BTC Power local display / LED bank shows BTC-HP-ISO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate BTC CSMS + cabinet PLC event list before opening the cabinet.
BTC-HP-PFCBTC Power · HP150 · DC Fast Chargers solo+Input PFC fault
Input PFC fault on btc-power (hp150): BTC Power local display / LED bank shows BTC-HP-PFC. Techs see session abort or st…
AUT-MC-APPAutel · MaxiCharger DC · DC Fast Chargers solo+App start fails OCPP ok
App start fails OCPP ok on autel (maxicharger-dc): MaxiCharger DC screen shows AUT-MC-APP. Techs see session abort or st…
VEH-X03Cross-brand / Protocol · Cables & connectors solo+NACS native vehicle on CCS1-only dispenser
NACS native vehicle on CCS1-only dispenser: charger or site equipment presents this pattern under load or on session sta…
BTC-HP-DOORBTC Power · HP150 · DC Fast Chargers solo+Service door switch bounce
Service door switch bounce on btc-power (hp150): BTC Power local display / LED bank shows BTC-HP-DOOR. Techs see session…
CP-XP-PAYChargePoint · Express Plus · Payment terminals solo+Payment authorize timeout
Payment authorize timeout on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-PAY. Te…
BTC-HP-OCPPBTC Power · HP150 · DC Fast Chargers solo+OCPP reconnect storm
OCPP reconnect storm on btc-power (hp150): BTC Power local display / LED bank shows BTC-HP-OCPP. Techs see session abort…
NACS-H01Cross-brand / Protocol · Cables & connectorsFree sampleNACS handshake timeout on adapter path
NACS handshake timeout on adapter path on protocol: CSMS StatusNotification + connector LEDs shows NACS-H01. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate OCPP websocket / SECC / vehicle logs as applicable before opening the cabinet.
BTC-HP-NACSBTC Power · HP150 · DC Fast Chargers solo+NACS adapter path fault
NACS adapter path fault on btc-power (hp150): BTC Power local display / LED bank shows BTC-HP-NACS. Techs see session ab…
CAB-NACSSite stack (generic) · Cables & connectors solo+NACS handle overtemp
NACS handle overtemp on site-generic: Site LMS / breaker / skid local indicators shows CAB-NACS. Techs see session abort…
NACS-H02Cross-brand / Protocol · Cables & connectors solo+NACS proximity detect intermittent
NACS proximity detect intermittent: charger or site equipment presents this pattern under load or on session start. Tech…
CP-XP-NACSChargePoint · Express Plus · DC Fast ChargersFree sampleNACS port overtemp
NACS port overtemp on chargepoint (express-plus): ChargePoint station HMI / Cloud diagnostics shows CP-XP-NACS. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate ChargePoint Cloud session + station event log before opening the cabinet.