Fault database
Search by code, symptom, brand, category, or connector. Full procedures gated by subscription — samples stay open.
Viewing as free
212 results · page 4 of 6
AUT-MC-ISOAutel · MaxiCharger DC · DC Fast Chargers solo+MaxiCharger isolation
Autel MaxiCharger isolation fault—often gun-specific; NACS vs CCS path matters on dual-port units.…
AUT-MC-NACSAutel · MaxiCharger DC · DC Fast Chargers solo+NACS port latch
MaxiCharger NACS port latch fail: won’t lock or won’t release; session never starts or cable trapped.…
AUT-MC-APPAutel · MaxiCharger DC · DC Fast Chargers solo+App start fails OCPP ok
App start fails while OCPP Heartbeat OK: Autel app/cloud path broken; RFID/FreeVend may work.…
AUT-MC-THERMAutel · MaxiCharger DC · DC Fast Chargers solo+Power stage overtemp
MaxiCharger power-stage overtemp: derate then Faulted under sustained high power or blocked airflow.…
SIE-SD-ISOSiemens · Sicharge D · DC Fast Chargers solo+Sicharge isolation
Siemens Sicharge D isolation fault on a connector path. Peer gun may stay Available.…
SIE-SD-LMSSiemens · Sicharge D · DC Fast ChargersEarly access pro+Cluster LMS conflict
Sicharge cluster LMS conflict: stalls fight over site limit; 0 A or oscillation when DLM and local limits disagree.…
SIE-SD-METSiemens · Sicharge D · DC Fast Chargers solo+MID meter fault
Sicharge MID meter fault: fiscal meter error; billing/kWh wrong or session blocked.…
SIE-SD-HMISiemens · Sicharge D · DC Fast Chargers solo+Touch HMI unresponsive
Sicharge touch HMI unresponsive while OCPP may still Heartbeat. Drivers cannot start; remote may work.…
PE-NB-ISOPower Electronics · NB 360 · DC Fast Chargers solo+NB360 isolation
Power Electronics NB360 isolation fault—module current-share sites: confirm one module vs whole cabinet.…
PE-NB-MODPower Electronics · NB 360 · DC Fast ChargersEarly access pro+Module communication loss
NB module communication loss: current share fails; derate or Faulted when modules drop off bus.…
PE-NB-COOLPower Electronics · NB 360 · Liquid cooling solo+Cooling pump Contactor chatter
NB cooling pump / contactor chatter: flow faults and audible chatter; thermal derate follows.…
PE-NB-GRIDPower Electronics · NB 360 · DC Fast Chargers solo+Input phase loss
NB input phase loss: grid phase missing; cabinet Faulted; may look like module death.…
WB-PP-GFCIWallbox · Pulsar Plus · AC Level 2Free samplePulsar GFCI trip
Wallbox Pulsar trips GFCI/RCD during rain, wash-down, or cable handling. App/HMI shows ground-fault or protection trip; breaker may also open. Session will not restart until the protective device is reset and the moisture/insulation cause is cleared—not just the reset button mashed.
WB-PP-WIFIWallbox · Pulsar Plus · AC Level 2 solo+Wi-Fi drop loses schedule
Pulsar drops Wi-Fi; schedules and cloud auth fail while local/button charge may still work. App shows offline; OCPP Hear…
WB-PP-CPWallbox · Pulsar Plus · AC Level 2 solo+CP state fault no EV
Pulsar reports CP state fault with no EV plugged, or never leaves State A/B with a vehicle connected. Driver sees ‘check…
BLK-IQ-RELAYBlink · IQ 200 · AC Level 2Free sampleIQ200 relay welded
Blink IQ200 reports welded/stuck relay or fails weld-detect after a hard trip. Stall stays Faulted; FreeVend may be blocked. Peer units on the pad may be fine.
BLK-IQ-NETBlink · IQ 200 · AC Level 2 solo+Blink network offline
Blink IQ shows network offline in Cloud while the pedestal may still illuminate. Drivers cannot authorize; Heartbeat mis…
BLK-IQ-RFIDBlink · IQ 200 · AC Level 2 solo+RFID intermittent
Blink RFID intermittent: beep without Authorize, or only some cards work. FreeVend/app may still start sessions.…
FLO-ST-METFlo · Smart Two · AC Level 2 solo+Smart Two meter error
Flo Smart Two reports meter error; sessions may authorize then fail billing/kWh or refuse start. Energy path may still m…
FLO-ST-AUTHFlo · Smart Two · AC Level 2 solo+Auth card not accepted
Flo rejects RFID/app auth: ‘card not accepted’ while the pedestal is online. Other drivers or FreeVend may work.…
FLO-ST-TEMPFlo · Smart Two · AC Level 2 solo+Overtemp enclosure
Smart Two overtemp enclosure: derate or Faulted in high sun / blocked vents. Recovers after cool-down.…
EVB-LV-COMEVBox · Livo · AC Level 2 solo+Livo OCPP disconnect
EVBox Livo OCPP disconnect: CSMS offline flaps while local LEDs look healthy. Auth fails during flaps.…
EVB-LV-RCDEVBox · Livo · AC Level 2 solo+RCD trip nuisance
EVBox RCD nuisance trip: residual current device opens on plug-in or rain. Resets then returns.…
EVB-LV-LOCKEVBox · Livo · AC Level 2 solo+Cable lock stuck
EVBox cable lock stuck engaged or will not latch; driver trapped cable or cannot start.…
SCH-EV-GFSchneider Electric · EVlink · AC Level 2Free sampleEVlink ground fault
Schneider EVlink ground-fault / residual trip. Often after weather or shared PE issues in commercial panels.
SCH-EV-PHASESchneider Electric · EVlink · AC Level 2 solo+Missing phase on 3P install
EVlink on 3-phase install reports missing phase: will not charge or derates severely after panel work.…
SCH-EV-CFGSchneider Electric · EVlink · AC Level 2 solo+Wrong max current config
EVlink wrong max current config: breaker trips or charge stuck at unexpected amp limit after install/service.…
WB-PP-PENWallbox · Pulsar Plus · AC Level 2 solo+PEN fault UK-style
UK-style Pulsar / PEN-fault protection trips or inhibits charge when protective earth / PEN conditions are out of limits…
BLK-IQ-BOOTBlink · IQ 200 · AC Level 2 solo+Boot loop after update
IQ200 boot-loops after firmware update: power LED cycles, never reaches Available, Cloud shows reconnect loops.…
FLO-ST-PILOTFlo · Smart Two · AC Level 2 solo+Pilot diode fail
Flo pilot/diode fault: no CP handshake; ‘check cable’ with multiple vehicles. Often after cable abuse.…
EVB-LV-LOADEVBox · Livo · AC Level 2 solo+Load balance zero amps
EVBox load-balance commands 0 A: sessions authorize then deliver no power during peak. Recovers off-peak.…
SCH-EV-HMISchneider Electric · EVlink · AC Level 2 solo+LED status stuck red
EVlink LED status stuck red while Cloud may show Faulted or Available inconsistently. Drivers walk away; tech finds latc…
PAY-TOIngenico / payment · Self/4000 family · Payment terminalsFree samplePayment terminal timeout
Payment terminal timeout on ingenico (self-4000): PED screen / host response code shows PAY-TO. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Payment host + EVSE Authorize timeline before opening the cabinet.
PAY-CHIPIngenico / payment · Self/4000 family · Payment terminals solo+Chip read fail wet weather
Chip read fail wet weather on ingenico (self-4000): PED screen / host response code shows PAY-CHIP. Techs see session ab…
PAY-HOSTIngenico / payment · Self/4000 family · Payment terminals solo+Host authorize decline loop
Host authorize decline loop on ingenico (self-4000): PED screen / host response code shows PAY-HOST. Techs see session a…
PAY-USBIngenico / payment · Self/4000 family · Payment terminals solo+USB-C power to PED unstable
USB-C power to PED unstable on ingenico (self-4000): PED screen / host response code shows PAY-USB. Techs see session ab…
MDM-SIMSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+SIM not provisioned APN
SIM not provisioned APN on sierra-wireless (airlink): AirLink ALEOS / LED pattern shows MDM-SIM. Techs see session abort…
MDM-RSSISierra Wireless / Semtech · AirLink modem · Modem / cellularFree sampleRSSI too low in cabinet
RSSI too low in cabinet on sierra-wireless (airlink): AirLink ALEOS / LED pattern shows MDM-RSSI. Techs see session abort or stall Unavailable until the ranked cause is cleared. Correlate Modem signal log + OCPP disconnect timestamps before opening the cabinet.
MDM-ANTSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+Antenna connector loose
Antenna connector loose on sierra-wireless (airlink): AirLink ALEOS / LED pattern shows MDM-ANT. Techs see session abort…
MDM-FWSierra Wireless / Semtech · AirLink modem · Modem / cellular solo+Modem FW bricks OCPP path
Modem FW bricks OCPP path on sierra-wireless (airlink): AirLink ALEOS / LED pattern shows MDM-FW. Techs see session abor…